Katundu

Privacy Policy

Last updated: 6/30/2025

Quick Summary

  • We collect information to provide and improve our logistics services
  • Your data is protected with industry-standard security measures
  • We share information only with trusted partners necessary for service delivery
  • You have control over your data and can exercise your privacy rights

1. Introduction

At Katundu ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics platform and related services.

We understand the importance of maintaining the confidentiality of your information, especially in the logistics industry. This policy applies to all data collected through our website, mobile applications, and any related services, sales, marketing, or events.

2. Information We Collect

2.1 Personal Information

  • Contact Information: Name, email address, phone number, physical address
  • Business Information: Company name, tax ID, business registration details, operating licenses
  • Financial Information: Bank account details, payment history, transaction records
  • Identity Verification: Government-issued ID numbers, business permits

2.2 Operational Data

  • Shipment Information: Pickup/delivery locations, cargo details, routing data
  • Vehicle Information: Registration numbers, insurance details, maintenance records
  • Driver Information: License details, safety records, performance metrics
  • GPS Data: Real-time location tracking, route history, delivery timestamps

2.3 Technical Data

  • Device Information: IP address, browser type, device identifiers
  • Usage Data: Access times, pages viewed, features used
  • Communication Records: Customer service interactions, chat logs

3. How We Use Your Information

We use your information for the following purposes:

Core Services

  • Match shippers with carriers
  • Process and track shipments
  • Facilitate payments and invoicing
  • Provide customer support

Security & Compliance

  • Verify identities
  • Prevent fraud
  • Ensure regulatory compliance
  • Maintain platform security

4. Information Sharing

We share your information only with trusted partners necessary for service delivery:

  • Shipping Partners: To facilitate deliveries and coordinate logistics
  • Payment Processors: To handle secure payment transactions
  • Insurance Providers: For cargo and liability coverage
  • Legal Authorities: When required by law or to protect rights

Important Note:

We never sell your personal information to third parties or use it for purposes other than those outlined in this policy.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Control

  • Access your personal data
  • Correct inaccurate information
  • Request data deletion
  • Export your data

Communication Preferences

  • Opt-out of marketing
  • Manage notifications
  • Choose contact methods
  • Update preferences

6. Security Measures

We implement robust security measures to protect your information:

  • End-to-end encryption for sensitive data
  • Regular security audits and assessments
  • Multi-factor authentication
  • 24/7 system monitoring
  • Employee security training
  • Secure data centers

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Privacy Team:

Email: privacy@katundu.co.zm

Phone: +260 211 123 456

Address: Cairo Road Business District, Lusaka, Zambia