Terms of Service

"Platform"

Refers to Katundu's comprehensive digital freight network ecosystem, encompassing our web platform, mobile applications, APIs, and all related technology services that facilitate freight matching, tracking, documentation, and payment processing. The Platform includes all features, functionalities, and user interfaces provided by Katundu.

"Shipper"

Encompasses any individual, business entity, or organization that utilizes our Platform to arrange for the transportation of freight. This includes manufacturers, distributors, retailers, and other commercial entities that need to move goods. Shippers may be either the origin point of the freight or their authorized representatives.

"Carrier"

Refers to any motor carrier, transportation company, or logistics provider that has been verified and approved to provide freight transportation services through our Platform. This includes both individual owner-operators and larger fleet operations that have met our safety, insurance, and operational requirements.

"Freight"

Encompasses any goods, materials, commodities, or cargo that is transported or intended for transportation through our Platform. This includes various types of shipments ranging from palletized goods to full truckload cargo, subject to our acceptable use policies and legal restrictions.

3.1 Service Description

Katundu operates a sophisticated digital freight network that transforms traditional logistics operations through technology. Our Platform serves as a comprehensive marketplace and management system that brings efficiency, transparency, and reliability to freight transportation across Zambia and neighboring regions.

Through our Platform, we facilitate the entire freight transportation process, from initial booking to final delivery. This includes advanced freight matching algorithms that connect shippers with qualified carriers, real-time GPS tracking and visibility solutions, digital documentation management, secure payment processing, and comprehensive analytics tools for business intelligence.

Our services are designed to optimize the entire supply chain, reducing empty miles for carriers while ensuring reliable and cost-effective transportation solutions for shippers. We leverage data analytics and machine learning to continuously improve matching efficiency and provide valuable insights to all platform users.

3.2 Service Limitations

While we strive to provide the highest quality service, it's important to understand that Katundu operates as a technology platform facilitating connections between shippers and carriers. We do not own trucks or directly provide transportation services. Our role is to enable and optimize these connections through technology.

The availability of carriers and specific rates on our Platform is subject to market conditions, seasonal variations, and the current supply-demand balance in different regions. While we work to maintain a robust network of verified carriers, we cannot guarantee the availability of specific equipment types or rates at all times.

The accuracy of GPS tracking and estimated arrival times depends on various factors, including carrier compliance, network coverage, and external conditions. While we provide real-time updates, these should be considered approximate and may vary based on actual conditions.

Users acknowledge that the quality of transportation services ultimately depends on the performance of independent carriers. While we carefully vet our carrier network and maintain quality standards, we cannot directly control carrier operations or guarantee specific service levels beyond our platform's technological capabilities.

4.1 Shipper Responsibilities

Shippers using our Platform assume specific responsibilities crucial for successful freight operations. First and foremost, shippers must provide accurate and complete information about their freight, including precise dimensions, weight, handling requirements, and any special characteristics that may affect transportation. This information is essential for proper carrier matching and pricing.

All freight must be properly packaged and labeled according to industry standards and applicable regulations. This includes appropriate containment for liquid goods, proper cushioning for fragile items, and clear hazard labels where required. Shippers are responsible for ensuring their freight complies with all applicable transportation laws and regulations.

Financial obligations include timely payment of agreed-upon rates and any additional charges that may arise from special handling requirements or service adjustments. Shippers must maintain appropriate insurance coverage for their freight and promptly report any issues or damages according to our claims procedures.

4.2 Carrier Responsibilities

Carriers on our Platform must maintain the highest standards of professional transportation services. This begins with maintaining all required licenses, permits, and certifications required by local and national transportation authorities. Carriers must ensure their equipment meets all safety standards and is suitable for the assigned freight.

Operational responsibilities include providing clean and well-maintained equipment, ensuring proper loading and load securement, maintaining required temperature controls for sensitive freight, and adhering to agreed-upon pickup and delivery schedules. Carriers must use our Platform's GPS tracking system throughout the journey and provide regular status updates.

Insurance requirements include maintaining comprehensive cargo insurance, public liability coverage, and any additional coverage required by law or specified in the shipping agreement. Carriers must promptly report any accidents, delays, or issues that may affect delivery through our Platform's communication channels.

4.3 Prohibited Items

To ensure safety and compliance with regulations, certain items are strictly prohibited from transportation through our Platform. This includes any illegal substances, contraband, or goods prohibited by local or international law. Hazardous materials may only be transported with proper documentation and by carriers specifically qualified for such transportation.

Live animals require special arrangements and can only be transported by carriers with appropriate equipment and permits. Perishable goods must be declared as such and can only be transported in properly equipped vehicles with temperature control capabilities.

The transportation of personal effects, household goods, or items of extraordinary value may be subject to additional restrictions or requirements. Users should consult our detailed prohibited items list and contact our support team with any questions about specific items.

5.1 Insurance Requirements

Insurance coverage is a critical component of our freight operations. All carriers operating on our Platform must maintain comprehensive insurance coverage that meets or exceeds industry standards and regulatory requirements. This includes a minimum of $100,000 in cargo insurance to protect against loss or damage during transit.

Public liability insurance requirements align with national transportation regulations and must provide adequate coverage for potential accidents or incidents during freight transportation. Carriers must provide proof of current insurance coverage and promptly notify us of any changes in their insurance status.

For high-value shipments or specialized cargo, additional insurance coverage may be required. Shippers must accurately declare cargo values and any special insurance needs during the booking process. Failure to properly declare value may affect claim resolution in case of loss or damage.

5.2 Liability Limitations

As a technology platform, Katundu's liability is specifically limited to the performance and availability of our digital services. We maintain robust systems and security measures to ensure platform reliability and data protection. However, we cannot assume liability for the physical transportation of freight or the performance of individual carriers.

Our carrier verification process is designed to ensure all transporters meet basic safety and insurance requirements. However, we cannot guarantee the performance of individual carriers or prevent all potential issues that may arise during transportation. Claims for cargo loss or damage must be filed directly with the carrier's insurance provider according to our claims procedures.